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Technical Support Policy

Clear support channels for a smooth and reliable learning experience.

This policy explains technical support for trainers and learners using Yuthri High Institute platform.

Policy Objective

Provide a clear operational framework for technical support and rapid issue handling.

Scope

This policy applies to all trainers and learners using the institute digital learning platform.

Policy Clauses

Support availability

Technical support is provided through official channels for all active platform users.

Response times

Email requests are handled during business days and urgent operational issues are prioritized.

Business hours

Support team hours: Sunday to Thursday, 8:00 AM to 4:00 PM.

Covered Services

  • Account access and onboarding support.
  • Troubleshooting platform technical issues.
  • Virtual classroom access guidance.
  • Certificate access support.

Support Channels

Phone

0567568073

Email

info@yuthri.org

Contact Form

Available from the support page.